KATOOL

All lifts are shipped by freight truck to either a home or business address. Delivery is curbside only, meaning the driver will not bring the lift onto your property or into your garage.

Because of their size and weight, liftgate service is not available for our lifts. Shipping weights for each model are listed on the individual product pages.

Don't have unloading equipment? No problem. We can send your lift to a freight terminal in your area (usually within 30–50 miles), where you can pick it up with a suitable truck or trailer.

Delivery timeframes

For in-stock items, orders are processed within 2 business days, and transit typically takes 5–7 business days depending on the shipping warehouse. For out-of-stock items, timing depends on restocking and supplier availability, so we suggest reaching out to confirm the current estimate before you order.

Scheduling & tracking

Since delivery dates are set by the freight carrier and their routing, we're unable to promise a specific day. Once your order leaves the warehouse, we'll email you a tracking number so you can follow it until it arrives.

Pickup hours are Monday through Friday, 9:00 AM to 5:00 PM (warehouse local time). Orders need 24–48 hours to be processed, so same-day pickup isn't available.

We ask that pickups be completed within 10 business days of your order being ready. If you need more time, let us know and we'll work something out. You'll never be charged a restocking fee by us.

What to bring

• A photo ID that matches the name on the Pickup Invoice.
• A trailer or vehicle properly rated to carry the lift safely. Warehouse staff will help with loading.

If someone else will be collecting the lift for you, send us their full name so we can add them to the order. Please allow 1–2 business days for this update. If the names don't match, the warehouse will not release the lift.

When a lift is on backorder, restocking usually takes 1–4 weeks. We recommend checking availability with us before ordering.

Before you sign the Bill of Lading or Delivery Receipt, take a close look at your shipment. Any hidden damage or missing items must be reported to us within 48 hours of delivery.